Clear Answers, Including the Uncomfortable Ones

Consolvia Prime provides assistance and guidance related to loan repayment challenges, lender communication, documentation and debt resolution options.

No. We do not lend money and we are not a bank or a non-banking financial company. We provide assistance and guidance services only.

Any individual or small business borrower facing difficulty in managing repayments on eligible retail credit facilities can request assistance.

Personal loans, consumer loans, credit card dues, business loans, digital loans and other eligible credit facilities, assessed on a case by case basis.

Yes. Sharing details of all your obligations helps us understand your overall repayment position more accurately.

Any change to EMI, tenure or outstanding amount is possible only if your lender approves such a change, subject to their policies and terms.

No. We assist you in presenting your case in a structured manner. Approval of any settlement or arrangement rests entirely with the lender.

Timelines vary by lender, product and the completeness of documentation. We keep you informed at each stage rather than promising fixed timelines.

Any repayment arrangement may be reported by the lender to credit bureaus as per applicable norms. We explain the possible implications before you decide.

Loan agreements or sanction letters, account statements, repayment records, lender communication and basic identity and income documents where applicable.

We help you identify gaps and guide you on how such records can generally be requested from your lender.

Applicable charges, if any, are communicated to you transparently before you decide to proceed with any service.

No. Repayments should always be made directly to your lender through their official channels.

Information you share is used only for the purpose of assisting you, and is handled in line with our privacy policy.

Information is shared only where necessary to provide the requested assistance, or where required under applicable law.

Submit a request through the Get Assistance form with basic details of your situation. Our team will contact you for an initial consultation.

We review the details you shared, discuss your situation with you, and explain the possible next steps and what they involve.

Yes. You may choose to discontinue the assistance process at any stage.